Run customer support from one shared inbox.

Connect the support address your customers already use. Zervice organises every email, shows who owns it, and prepares editable replies from your approved help content. Your team reviews each response before sending.

Get startedSee how it works

Shared inbox preview

Inbox

4 examples

Order update

Sophie Walker · sophie@wattleandco.example

Open

Hi, could you confirm when order NW-2145 will arrive? I have not received an update yet.

DraftNotes

Approved sources

  • Shipping and delivery policy
  • Order tracking guide

Your team can edit every draft before anything is sent.

  1. 01

    Connect the inbox customers know

    Forward the support address your customers already use. Every email arrives in one shared queue.

  2. 02

    Build your answer library

    Add policies, FAQs, and approved answers so each draft starts with information your team trusts.

  3. 03

    Review and send every reply

    Check the suggested reply, edit the wording, and choose when it is ready to send.

Everything your team needs to answer

Open a conversation to see its owner, customer history, source material, and an editable AI-assisted draft in one workspace.

Explore features

Shared inbox

See what needs a reply, what is waiting on the customer, and who is responsible for the next step.

Order update

Needs reply

2m

Exchange request

Assigned

10m

Product care

Waiting

32m

Invoice copy

Open

1h

Start with a relevant draft

Zervice prepares a reply from the conversation and your approved help content. The source stays visible and every word remains editable.

Hi Sophie,

Your order is scheduled to arrive on Friday. You can follow its progress from the tracking link in your dispatch email.

  • Shipping and delivery policy
  • Order tracking guide

Built for everyday support

The essentials, kept close

Every card reflects a real part of Zervice: one email queue, clear ownership, useful customer context, and drafts your team stays in control of.

One inbox for every support email

Customers keep using the address they know while every conversation arrives in one shared queue for your team.

Support inbox3 open
SW

Sophie Walker

2m

Order update · Needs reply

LO

Liam O'Connor

10m

Exchange request · Assigned

CM

Chloe Martin

32m

Product care · Waiting

Clear ownership

See who owns the next response and spot unassigned work before it is missed.

Exchange request

In progress

Taylor

Invoice copy

Needs reply

You

Product care

Waiting

Unassigned

Customer history in context

Keep customer details, useful labels, and recent conversations beside the reply.

SW

Sophie Walker

sophie@wattleandco.example

Company
Wattle & Co
Recent conversation
Exchange request
DeliveryReturning customer

Human review for every draft

Zervice prepares an editable reply from the conversation and your approved content. The sources stay visible.

A teammate chooses when the response is ready

Suggested replyReady to review

Hi Sophie,

Your exchange has been approved. Use the prepaid label in your confirmation email and send the item back within 14 days.

Returns policyExchange guide
Review draft

Turn your existing help content into useful drafts

  • Connect the support address your customers already use
  • Add policies, FAQs, and approved answers
  • See the sources used for each suggested reply
  • Edit and approve every response before sending
About Zervice

Simple pricing for the support workflow.

Start with email, shared ownership, approved knowledge, and a clear review step. No separate customer portal is required.

Zervice

$29per month

Billing details are shown before you confirm the plan.

Get startedTalk to us

Included

  • One shared support inbox
  • Conversation ownership and status
  • Approved policies, FAQs, and answers
  • Editable AI-assisted reply drafts
  • Human review before every send

FAQs

Practical details about the inbox, drafts, and customer experience.

What do I need to get started?

Start with the support email address you already use. Your customers keep writing to the same place, while your team gets one shared inbox for every conversation.

Will Zervice answer customers on its own?

No. Zervice suggests a reply based on the help content you add. Someone on your team reviews it, edits it if needed, and chooses when to send.

Can customers keep emailing us as usual?

Yes. Customers keep emailing the same support address. They do not need a new account or portal.

Can I add chat to my website?

Not yet. We’re starting with email so the shared inbox works really well before adding another channel. Website chat is planned for later.

How does Zervice prepare a draft?

You choose the policies, answers, and help content Zervice can use. When it suggests a reply, it shows where the answer came from so your team can check the details.

Start with the support inbox you already have.

Connect your support address, add the answers your team trusts, and review every AI-assisted draft before it reaches a customer.

Get startedTalk to us