AI support inbox for your team
Connect support@company.com, manage customer conversations in one place, and use AI to draft answers from your help content. Your team reviews every reply before it is sent.
Next: the shared inbox, customer context, and AI-assisted reply workflow.
Built around support@company.com
The journey to calm
From chaotic inboxes to thoughtful resolutions in three simple steps.
Unified Intake
Messages sent to your connected support address arrive in one shared queue.
AI Contextualization
Zervice uses conversation history and connected help content to prepare relevant context.
Thoughtful Resolution
Review, edit, and send an AI-assisted draft while your team keeps control.
Less noise
Zervice filters out the clutter, prioritizing what matters so you can focus on quality support without the chaos.
More clarity
Deep context at your fingertips. Every conversation is enriched with historical data and AI-powered insights.
Faster resolution
Respond brilliantly in seconds, not minutes. AI assists with drafts and suggests actions based on your team's style.
AI-assisted replies
Draft useful responses from connected help content, then review every word before sending.
Unified inbox
Support email in one shared queue.
Smart routing
Automatic triage based on intent and priority.
Workflow clarity
Simple tools for seamless team collaboration.
Assigning
Instantly delegate tasks to the right person with one click.
Collaborating
Internal notes and shared drafts keep everyone aligned.
Resolving
Close conversations with confidence and clear history.
Channel roadmap
AI-first, thoughtfully designed
AI is not a replacement for your team. It's a partner that handles the repetitive tasks, provides instant context, and helps you respond with more empathy and precision.
- Transparent and controllable
- Assistive, never invasive
- Learns from your best resolutions
- Privacy-focused data handling
Early access for email-first teams
Pricing will follow the working MVP. The first release is focused on connecting a support address, handling conversations together, and reviewing grounded AI drafts.
First
Connect the support address your customers already use.
Then
Triage, assign, reply, and leave internal notes in one queue.
Assist
Generate editable drafts from approved help content.
Frequently asked questions
How does the AI assistance work?
Zervice AI analyzes your previous resolutions and brand documentation to suggest drafts that sound like your team. You always have the final say before anything is sent.
Can I connect my own custom database?
Not in the first MVP. Zervice starts with approved help content and conversation history; broader data connectors come after the shared inbox is reliable.
What channels are supported?
The MVP starts with a connected support email. A website messenger is the next planned channel, built on the same conversation and knowledge model.
How is customer data handled?
The MVP is being designed around workspace isolation, scoped access, and reviewable AI output. Detailed retention, provider, and compliance commitments will be published before launch.
Ready for a calmer inbox?
Connect the support address your customers already know, then handle the first conversation with your team.