Privacy Notice
How we handle your data at Zervice. Effective Date: June 15, 2024.
1. Information Collection
We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.
2. Use of Information
We use the information we collect to: (a) Provide, maintain, and improve our Services; (b) Process transactions and send related information; (c) Send technical notices, updates, security alerts, and support and administrative messages; (d) Respond to your comments, questions, and requests and provide customer service.
4. AI and Automated Processing
Zervice uses advanced AI to categorize and summarize support requests. Your Service Data is used to optimize the performance of the Service for your specific account. We implement strict logical isolation to ensure your data is never used to train global models that could leak your competitive advantages or private information.
5. Security
Zervice takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use industry-standard encryption for data at rest and in transit.
6. Your Choices
You may update, correct or delete information about you at any time by logging into your online account. If you wish to delete your account, please contact us at privacy@zervice.io, but note that we may retain certain information as required by law or for legitimate business purposes.
8. International Transfers
Zervice is headquartered in Singapore and the information we collect is governed by Singapore law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Singapore and other countries.
Privacy Office
For any data-related requests or questions about our privacy practices.
privacy@zervice.io"We believe privacy is a fundamental right. Our systems are built with data minimization and security as core principles from day one."