Account Eligibility & Registration
You must be at least 18 years old and capable of entering into a binding contract to use the Service. If you create or use an account for a company or other legal entity, you represent that you are authorised to act for that entity.
You agree to provide accurate, current, and complete account information. You are responsible for protecting your login credentials and for activity under your account. Notify us promptly through our contact page if you suspect unauthorised access or use.
You may not create or use accounts to evade plan limits, access controls, suspension, or other restrictions applied to the Service.
Description of the Service
Zervice is an email-first customer service workspace that helps teams manage shared conversations, organise approved knowledge, and prepare editable AI-assisted drafts for human review. The features available to you are those shown in the product and may depend on your plan or workspace configuration.
We may add, modify, or remove features as we improve the Service. Where practical, we will provide reasonable notice of a change that materially reduces core paid functionality.
Subscriptions, Billing & Payments
Available plans, prices, included usage, renewal periods, cancellation terms, and any refund terms are shown before you confirm a purchase. If a subscription renews automatically, you authorise the billing provider to charge the applicable fees and taxes at each renewal until you cancel.
Payment-card details are handled by the payment provider identified at checkout and are not stored in full by Zervice. Except where required by law or expressly stated at checkout, fees already paid are not refundable.
Acceptable Use
You may use the Service only for lawful, authorised purposes. You may not:
- Send unlawful, deceptive, abusive, harassing, or unsolicited messages, or use the Service in a way that violates anti-spam or consumer protection laws.
- Upload or transmit malware, malicious code, or content that infringes another person's privacy, confidentiality, or intellectual property rights.
- Impersonate another person or organisation, misrepresent the source of a communication, or use customer data without appropriate authority.
- Circumvent usage limits, access controls, authentication, or security measures, or probe the Service for vulnerabilities without written permission.
- Reverse-engineer, decompile, copy, or attempt to extract source code or non-public models from the Service except where applicable law does not allow that restriction.
- Use automated scripts, scraping tools, or bots to access the Service unless Zervice has expressly authorised that use.
- Resell, sublicense, or provide the Service to third parties except as permitted by your plan or a separate written agreement.
Customer Content & Communications
You retain ownership of emails, messages, attachments, knowledge sources, customer records, and other content you or your users submit to the Service (“Customer Content”). You grant Zervice a limited, non-exclusive licence to host, copy, process, transmit, and display Customer Content only as needed to provide, secure, and support the Service.
You are responsible for Customer Content and for the communications sent from your workspace. You represent that you have the rights, permissions, and lawful basis needed to collect, upload, process, and communicate with the people whose information you place in the Service. You are also responsible for your team members' use of the Service.
AI-Assisted Features
Zervice may use approved workspace knowledge and relevant conversation context to suggest classifications, summaries, actions, and reply drafts. AI-generated output can be inaccurate, incomplete, or unsuitable for a particular customer. It is assistance, not a substitute for your team's judgement.
A workspace user is responsible for reviewing and editing suggested output before approving or sending it. You must not rely on AI-assisted output as legal, medical, financial, or other professional advice, or use it to make decisions that require human review under applicable law.
Third-Party Services
Zervice relies on third-party infrastructure and may allow you to connect third-party email, website, billing, or other services. The third party's own terms and privacy practices govern its service. Zervice is not responsible for a third-party service that you choose to connect or for changes that provider makes to its service.
Available integrations may vary by plan, configuration, region, and the continued availability of the relevant third-party service.
Intellectual Property
The Service, including its software, design, branding, trademarks, and underlying technology, is owned by Zervice Technologies Inc. or its licensors. Subject to these Terms, Zervice grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during the applicable subscription term.
These Terms do not transfer ownership of Zervice intellectual property to you. If you provide feedback or suggestions, you allow us to use them without restriction or obligation to you.
Privacy
Our Privacy Policy explains how we collect, use, share, retain, and protect personal information. You agree to comply with applicable privacy and data-protection laws when using the Service, including when you add customer or team-member information to a workspace.
Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
We do not guarantee that the Service or any AI-assisted output will be error-free, complete, secure at all times, or suitable for every use. We make reasonable efforts to maintain the Service, but internet services can experience outages, delivery delays, third-party failures, and data loss.
Limitation of Liability
To the maximum extent permitted by law, Zervice Technologies Inc. and its affiliates, officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunity, goodwill, or data, arising from or related to the Service.
To the maximum extent permitted by law, Zervice's total aggregate liability for claims arising from or related to the Service or these Terms will not exceed the fees you paid to Zervice for the Service during the 12 months before the event giving rise to the claim.
Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the extent permitted by law.
Termination
You may stop using the Service or cancel a paid subscription using the options shown in your account or by contacting us. Cancellation does not relieve you of charges already incurred, and access to paid features may continue until the end of the current billing period unless stated otherwise at cancellation.
We may suspend or terminate access if we reasonably believe you have breached these Terms, created a security or legal risk, failed to pay amounts due, or used the Service in a way that could harm Zervice, its providers, or other users. Where practical, we will provide notice and an opportunity to remedy the issue.
Data handling after termination is described in the Privacy Policy. Provisions that by their nature should survive termination, including ownership, disclaimers, liability limitations, and governing law, will continue to apply.
Changes to These Terms
We may update these Terms as the Service or applicable law changes. If a change materially affects your rights or obligations, we will provide reasonable notice through the Service, by email, or on this page before the change takes effect where required.
If you do not agree to updated Terms, you must stop using the Service and cancel any subscription before the changes take effect. Continued use after the effective date means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles. Subject to any rights you may have under mandatory local law, the courts of Singapore have exclusive jurisdiction over disputes arising from or related to these Terms or the Service.
Contact
If you have a question about these Terms or need to contact us about a legal or account matter, please use our contact page.